F.A.Q.
Silvex B2B Silver Jewelry
Can I request custom-made products or specific silver jewelry items?
Yes
Silvex supports custom B2B requests, including:
- personalized orders
- sourcing of specific silver items
- dedicated professional assistance
B2B Registration on Silvex.it
Who can register on Silvex.it?
Registration is only for professionals in the jewellery sector with a valid VAT number.
Sales are B2B only.
How can I register for a Silvex account?
To register:
- Click “Register”
- Complete the form with your company details
- Enter a valid VAT number (mandatory for EU customers)
Once approved, you can access strong>the full B2B catalogue and see the corresponding wholesale prices.
How can I see the wholesale prices?
Prices are visible after logging in and are accessible only to approved users.
This ensures exclusive B2B commercial conditions.
Forgot your password?
Use the “Forgot password” option on the login page to reset your credentials securely.
How to Place an Order
How can I order silver jewelry online?
After logging into your B2B account
- select products from the catalogue
- add items to your cart
- proceed to checkout
You can review:
- unit prices
- total order
- shipping costs
- applied discounts or coupons
Are products always available?
Yes. Silvex collections are available 24/7.
Our catalogue is constantly updated to reflect the latest trends of the silver jewelry market, ensuring competitive and up-to-date products.
Is there a minimum wholesale order value?
Yes.
The minimum order amount is €100, allowing Silvex to maintain competitive wholesale pricing and efficient logistics.
Are discounts available for large volume orders or for loyal customers?
Customer loyalty is rewarded with favourable commercial conditions based on order continuity.
For more information, please contact us:
Can I track my B2B orders?
Yes.
From your account dashboard, you can:
- view order history
- check order status
- track shipments with the tracking number
Can I complete my order later?
Yes.
Your cart and wishlist are saved, allowing you to resume orders at any time.
How to use Silvex discount coupons?
During checkout:
- Enter the coupon code
- Click Apply
- The discount is automatically calculated
Coupons:
- are valid for one order only
- cannot be combined with other coupons
- may be combined with active product promotions
Silvex Newsletter for Jewelry Professionals
Why subscribe to the Silvex B2B newsletter?
The Silvex newsletter provides:
- early access to new silver jewelry
- B2B-only promotions
- market trends and Made in Italy updates
How often are newsletters sent?
Newsletters are targeted and relevant, designed to support purchasing decisions without unnecessary emails.
Silvex Coupons - Terms & Conditions
Coupons
Silvex coupons are exclusive to registered B2B customers and may include:
- fixed discounts
- percentage discounts
- free shipping offers
Coupons are time-limited and single-use.
Silver Ring Sizes - International Guide
Silvex Ring Size Availability
Silvex offers multiple ring sizes and adjustable models, helping retailers reduce returns and improve customer satisfaction.
An international ring size conversion chart (Italian, USA, French standards) is available to ensure accurate orders.
| Italian Standard | USA Standard | French Standard | MM Diameter |
|---|---|---|---|
| 6 | 3.5 ~ | 46 | 14.6 |
| 7 | 4 ~ | 47 | 14.9 |
| 8 | 4.5 | 48 | 15.3 |
| 9 | 5 ~ | 49 | 15.6 |
| 10 | 5.5 ~ | 50 | 16.0 |
| 11 | 5.5 ~ | 51 | 16.2 |
| 12 | 6 ~ | 52 | 16.5 |
| 13 | 6.5 | 53 | 16.8 |
| 14 | 7 ~ | 54 | 17.2 |
| 15 | 7 ~ | 55 | 17.4 |
| 16 | 7.5 | 56 | 17.8 |
| 17 | 8 | 57 | 18.1 |
| 18 | 8.5 ~ | 58 | 18.5 |
| 19 | 9 ~ | 59 | 18.8 |
| 20 | 9 ~ | 60 | 19.2 |
| 21 | 9.5 | 61 | 19.5 |
| 22 | 10 | 62 | 19.8 |
| 23 | 10.5 ~ | 63 | 20.0 |
| 24 | 10.5 ~ | 64 | 20.4 |
| 25 | 11 | 65 | 20.6 |
| 26 | 11.5 ~ | 66 | 21.0 |
| 27 | 11.5 ~ | 67 | 21.2 |
| 28 | 12 ~ | 68 | 21.5 |
| 29 | 12.5 ~ | 69 | 21.9 |
| 30 | 13 | 70 | 22.2 |
Payment Methods
Silvex S.p.A. accepts:
- Credit card payments (SSL encrypted - UniCredit servers)
- Advance bank transfers
No credit card data is stored or processed by Silvex
Advance Bank Transfer
The order will be held pending receipt of payment confirmation.
Proof of transfer must be sent within 3 business days to:
- Email: b2b@silvex.it
Shipments are arranged only after the funds are credited to Silvex S.p.A.'s account within 7 business days.
Bank Details
- Bank Name: UniCredit Banca d'Impresa S.p.A. - Arezzo branch
- ABI: 02008 - CAB: 14113 - CIN: F
- Bank Account no: 5248614
- IBAN: IT34F0200814113000005248614
- SWIFT: UNCRITMM
- Bank Account Holder: Silvex S.p.A.
Shipping costs
Shipping & Delivery
- Orders are shipped Monday to Friday
- Delivery within 2 business days (where applicable)
- Shipping costs clearly displayed before checkout
Customers must inspect the goods upon delivery and check:
- package integrity
- absence of damage
- correspondence between number of parcels and shipping documents
Any anomalies must be reported immediately, either by entering a 'subject to inspection' clause on the courier's delivery document or by refusing the goods.
Signing the delivery document without reservation precludes any future claims regarding visible damage.